Billing & Refunds

For current product pricing, see our Pricing page.

Who processes payments

Payments in Lofi Drive are handled by Paddle, our merchant of record. Paddle collects any applicable sales tax or VAT and issues your receipt. Prices are shown in your local currency where supported.

One-time purchases

Cars, trails, token packs, and starter bundles are one-time purchases that are credited to your account after successful payment. Permanent items remain tied to your account so long as the Service is available.

Lofi Club subscription

• Lofi Club is a recurring monthly subscription that renews automatically until cancelled.
• You can cancel any time from Account → Lofi Club or by emailing support.
• After cancellation, member access continues until the end of the current paid period.
• If a renewal payment fails, we retry for a short grace period. If it still can't be collected, member benefits pause until the account is brought current.

Refunds

No refunds are provided except where required by law.

Statutory refund rights — for example the EU/UK 14-day cooling-off period before digital content is delivered — are honored through Paddle. Once virtual goods have been credited to your account or consumed in-game, purchases are generally non-refundable.

If you believe you're entitled to a refund, email lofidrive.support@gmail.com with your order details and we'll review promptly.

Chargebacks

Fraudulent or abusive chargebacks may result in loss of purchased content, suspension of purchasing privileges, or account suspension. If something looks wrong on your bill, please reach out before initiating a chargeback — we can almost always sort it out directly.

Receipts & invoices

Paddle emails a receipt to the address associated with your purchase. If you can't find yours, contact support with the approximate date and amount and we'll help retrieve it.

Contact

Billing questions: lofidrive.support@gmail.com.