Support

Need a hand? We're a small team and read every message.

Contact

Typical response time: 1–3 business days.

What to include

The email you sign in with.
Your device and browser (e.g. "iPhone 14, Safari" or "Windows Chrome").
A short description of what happened and what you expected.
A screenshot or short screen recording if you have one.
For purchase issues: the approximate date, amount, and Paddle receipt if available.

Common questions

My purchase didn't arrive

Purchases fulfill after Paddle confirms payment — usually within a minute. Try refreshing or signing out and back in. If it still hasn't shown up after ~10 minutes, email us with your receipt.

My save is missing after signing in

Progress is synced to your account. If you're on a new device, make sure you're signed in with the same provider you used originally. Cloud data is authoritative; local progress from a different account stays on that device.

How do I cancel Lofi Club?

Open the account menu (top-right), select Lofi Club, and follow the cancel link. Access continues until the end of your current paid period. See Billing & Refunds for details.

How do I delete my account?